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CustomerCount vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for CustomerCount medium Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of CustomerCount vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 1301 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerCount and Intouch survey

CustomerCount, Intouch survey, Spark Chart, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerCount covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"The call center subject matter expertise at CustomerCount weighed very heavily on our decision to use the online enterprise management feedback system. We are also very pleased with the after sales service. Most companies state the high level of ser...vice, the team at CustomerCount delivers it on a regular basis. " - Toastmasters International

"Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention progr...ams, including bolstering our age-verification capabilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. " - Ross B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerCount

Focus area

Software Failure Risk

  • medium

logo Intouch survey

Focus area

Software Failure Risk

  • low

About

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Feedback Collection Software to collect customer feedback to drive improvements

Financials

NA

IPO

Business Need

Total Processes
(we found evidences for)

43

23

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (127)

Read Reviews (73)

measuring net promoter score

Read Reviews (25)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (15)

Read Reviews (18)

engagement management

Read Reviews (37)

Read Reviews (15)

engaging and following up

Read Reviews (22)

Read Reviews (10)

loyalty management

Read Reviews (15)

Read Reviews (7)

create engagement based loyalty

Read Reviews (8)

Read Reviews (0)

customise loyalty program

Read Reviews (6)

Read Reviews (1)

social media management

Read Reviews (15)

Read Reviews (7)

social media analytics

Read Reviews (5)

Read Reviews (0)

engaging on social media

Read Reviews (4)

Read Reviews (0)

scheduling post to social media

Read Reviews (4)

Read Reviews (0)

advertisement

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (7)

sending & publishing communications

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (0)

helpdesk management

Read Reviews (6)

Read Reviews (20)

contact list management

Read Reviews (6)

Read Reviews (0)

enriching contact list

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (1)

sales document management

Read Reviews (3)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (1)

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting