Comparison Summary
This comparison report of CustomerCount vs. Thematic is based on a specific set of business needs and context. The comparison uses 2109 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerCount and Thematic
CustomerCount, Thematic, Spark Chart, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerCount covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer
"The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. " - Sam Gribben
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
Feedback Analysis Platform to Unlock the value of product
Financials
NA
SEED
Business Need
Total Processes
(we found evidences for)
43
37
Total Goals
(we found evidences for)
13
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve stakeholder relations
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Launch new products
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Grow market share
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Improve brand engagement
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Build brand awareness
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Improve ROI
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Enter new markets internationally or locally
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Improve digital and social presence
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Improve internal communications
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
-
user generated content
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blogs
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mobile
-
trade shows
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mobile app
-
website
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on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
