Guiding you to choose between CustomerGauge vs. Simplesat: 2024

Comparison Summary

CustomerGauge: CustomerGauge is voted #1 for B2B VoC software. B2B customer data is leveraged to reduce churn and increase revenue.

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

CustomerGauge and Simplesat: Customer Satisfaction Data

Most deployed common Use Cases for CustomerGauge and Simplesat

What solutions does CustomerGauge and Simplesat provide for Collecting Feedback?

CustomerGauge and Simplesat both collect feedback from customers. CustomerGauge focuses on Net Promoter Score (NPS) and provides in-depth analytics. Simplesat offers a wider range of survey types, including Customer Satisfaction (CSAT) and NPS. CustomerGauge has more advanced features for analyzing and managing customer feedback, while Simplesat emphasizes ease of use and integration with other platforms. These summaries are limited by the fact that they are based only on the provided customer comments.

"...We selected CustomerGauge to get real- time feedback that translates customer insights into practical actions for the business...." Peer review by Humphrey G, Customer Success Specialist, Information Technology and Services

"...We use both the CSAT and NPS surveys and we're getting excellent response from our customers...." Testimonial by Sam Gridley, Intech Hawaii

How does CustomerGauge and Simplesat facilitate Engaging Conversational Surveys?

Customergauge and Simplesat both enable companies to gather customer feedback through surveys. Customergauge emphasizes closed-loop processes, allowing companies to follow up with customers based on their feedback, while Simplesat focuses on visually engaging surveys and seamless integration with customer service platforms. Customergauge provides tools for employee engagement surveys, while Simplesat focuses on customer interactions. nThese summaries are limited to the provided comments and do not reflect the full capabilities of the tools.

"...I was also impressed to witness how fast their platform has evolved which made our internal stakeholders more engaged in using CustomerGauge's platform...." Peer review by Consultant

"...In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing. ...." Peer review by Stephen M., CTO, Information Technology and Services

How does CustomerGauge and Simplesat facilitate Helpdesk Management?

Customergauge provides helpdesk support and a dedicated customer success manager to assist with program implementation. Simplesat integrates with various helpdesk systems, allowing users to send surveys and track customer satisfaction. Both tools facilitate customer feedback management, but Simplesat focuses on integration with other systems while Customergauge offers dedicated support.

"...However, we plan to roll this out for or Call Center, and Operations teams...." Peer review by Administrator

"...Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification emails...." Peer review from Simplesat