Overview: CustomerGauge and SurveyMonkey CX as Customer Feedback Management Category solutions.

Both CustomerGauge and SurveyMonkey CX excel in the customer feedback management domain, but they cater to slightly different needs. CustomerGauge shines particularly in analytics and customizable reporting, making it a go-to for businesses keen on in-depth data manipulation. SurveyMonkey CX, on the other hand, focuses significantly on data import capabilities and is ideally suited for enterprises looking for seamless integration with existing data resources.

CustomerGauge and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

CustomerGauge is strong in collecting feedback and measuring net promoter scores. It also offers engaging conversational surveys and helps with customer loyalty management. read more →

SurveyMonkey CX supports collecting feedback, measuring net promoter scores, and campaign management. It excels in gaining competitive intelligence and customer satisfaction measurement. read more →

Business Goals

CustomerGauge helps improve customer satisfaction and acquire customers, driving sales and revenue growth while emphasizing brand engagement. read more →

SurveyMonkey CX also focuses on customer satisfaction improvement and acquiring customers, with added emphasis on market share growth and campaign scale-up. read more →

Core Features

CustomerGauge offers robust analytics, custom reporting capabilities, and strong data compliance. Its seamless integration and easy data migration are standout features. read more →

SurveyMonkey CX is known for its extensive custom reports, proficient data import, and export functions. Its analytics and compliance features are also noteworthy. read more →

Vendor Support

CustomerGauge provides comprehensive 24/7 support including chat, email, and phone support options to help businesses manage issues anytime. read more →

SurveyMonkey CX offers extensive 24/7 support, with balanced availability through chat, email, and phone, accommodating businesses with varied support needs. read more →

Segments and Industries

CustomerGauge is widely used by enterprises, mid-markets, and small businesses, especially in IT, computer software, and hospitality industries. read more →

SurveyMonkey CX serves enterprises and large enterprises significantly, with a strong presence in other industries including financial services and human resources. read more →

Operational Alignment

CustomerGauge efficiently aligns with enterprise-level operational workflows, supporting complex customer feedback and data management strategies. read more →

SurveyMonkey CX fits well into large enterprise environments, particularly where vast data import capabilities and comprehensive feedback mechanisms are crucial. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for CustomerGauge and SurveyMonkey CX

How can CustomerGauge and SurveyMonkey CX enhance your Collecting Feedback process?

CustomerGauge and SurveyMonkey CX both collect customer feedback through surveys, specifically focused on Net Promoter Score (NPS). CustomerGauge offers a more comprehensive, integrated platform with features for communication, feedback collection, action, and analytics. SurveyMonkey CX, on the other hand, excels in ease of use and provides powerful filtering tools, along with benchmarking features and a global view of customer satisfaction. While both tools offer valuable features, limitations exist in areas such as automated rewards and addressing the limitations of NPS data.

"...Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty...." Peer review from CustomerGauge

"...Using the CX tool is an easy, affordable, and efficient way for us to measure our NPS. ...." Peer review by David F., Marketing Manager, Hospitality

How does CustomerGauge and SurveyMonkey CX address your Engaging Conversational Surveys Challenges?

Customergauge and SurveyMonkey Cx both allow users to engage with customers through surveys and follow up actions. Customergauge allows for creating short surveys while SurveyMonkey Cx provides personalized surveys through multiple channels. Customergauge focuses on closing the loop with customers by following up with detractors and promoters, while SurveyMonkey Cx emphasizes the ability to immediately engage with customers through the platform. Both tools have limitations, such as restrictions on the number and types of follow-up questions.

"...They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier...." Peer review by Drew M, Customer Education and Advocacy Specialist, Computer Software

"...Survey monkey is a great way to engage with employees and receive management feedback as to how we can improve the workplace and overall morale...." Peer review by User