Comparison Summary

CustomerSure: Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo Clicktools

Focus area

Software Failure Risk

  • low

CustomerSure and Clicktools: Customer Satisfaction Data

Most deployed common Use Cases for CustomerSure and Clicktools

How efficiently Does CustomerSure and Clicktools manage your Collecting Feedback?

Customersure and Clicktools are similar in that they both collect customer feedback and help companies understand customer satisfaction. Customersure focuses on providing software to gather, manage, and respond to feedback, while Clicktools emphasizes capturing, curating, and analyzing customer feedback through various channels.
"...So far, it has been the best platform for staying on top of customer surveys...." Peer review by Administrator
"...We linked support CSAT to cases, service CSAT to a custom service object and internal marketing feedback to a custom survey object...." Peer review by Joy Wallis, Salesforce.com Administrator, Bigcommerce

What Are the key features of CustomerSure and Clicktools for Engaging Conversational Surveys?


CustomerSure in Action: Unique Use Cases

How can CustomerSure optimize your Playbook Creation Workflow?

About

Customer Feedback Software to gather insights to drive real change

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Age

2010

1972

Financials

PRIVATE

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting