Comparison Summary

CustomerSure: Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo SmileBack

Focus area

Software Failure Risk

  • low

CustomerSure and SmileBack: Customer Satisfaction Data

Most deployed common Use Cases for CustomerSure and SmileBack

How does CustomerSure and SmileBack facilitate Collecting Feedback?

What benefits does CustomerSure and SmileBack offer for Engaging Conversational Surveys?


CustomerSure in Action: Unique Use Cases

How does CustomerSure facilitate Playbook Creation?


SmileBack in Action: Unique Use Cases

What makes SmileBack ideal for Rating And Review Management?

Why is SmileBack the best choice for Helpdesk Management?

About

Customer Feedback Software to gather insights to drive real change

Customer satisfaction platform, simple to use but deep in insights

Age

2010

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting