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DealCloud vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for DealCloud low Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of DealCloud vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 1089 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing DealCloud and Zendesk Sunshine

DealCloud, Zendesk Sunshine, ClearView CRM, Virtuous CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

DealCloud covers Relationship Management, Deal Management, Promotion Management, Discount Management, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"We looked at a number of solutions to help us manage our deal flow, execution, and relationship management. What stands out about DealCloud is that their technology was built with intimate knowledge of the needs of investors and what it means to man...age deals and relationships across the entire lifecycle. DealCloud has become essential to my day and it has made our whole team more efficient as we collaborate and is especially useful in a world that suddenly relies on more remote work and interactions. " - Paul Jordan

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo DealCloud

Focus area

DealCloud is better than Zendesk Sunshine for

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

All-Inclusive Financial Services Software, delivers vertical-specific solutions that enable dealmakers and principal investing professionals to execute deals at the highest levels.

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

48

29

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction

relationship management

Read Reviews (33)

Read Reviews (2)

deal management

Read Reviews (30)

Read Reviews (0)

promotion management

Read Reviews (29)

Read Reviews (0)

discount management

Read Reviews (29)

Read Reviews (0)

international marketing

Read Reviews (16)

Read Reviews (0)

competitive intelligence

Read Reviews (14)

Read Reviews (1)

workflow management

Read Reviews (12)

Read Reviews (6)

engagement management

Read Reviews (8)

Read Reviews (12)

engaging and following up

Read Reviews (7)

Read Reviews (2)

business development

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (2)

pipeline management

Read Reviews (6)

Read Reviews (1)

lead qualification

Read Reviews (5)

Read Reviews (0)

lead qualification: technographic

Read Reviews (5)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (1)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (3)

social media analytics

Read Reviews (4)

Read Reviews (3)

relationship marketing

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (4)

knowledge management

Read Reviews (3)

Read Reviews (1)

merger and acquisition

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (2)

campaign management

Read Reviews (2)

Read Reviews (1)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (3)

contract management

Read Reviews (1)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Grow market share

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Manage risk

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • See 9 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting