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Delighted platform vs Alida: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. Alida is based on a specific set of business needs and context. The comparison uses 4151 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Alida

Delighted platform, Alida, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Alida focuses on Engaging Conversational Surveys, Collecting Feedback, Advertisement with Social Media, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than Alida for

Software Failure Risk

  • medium

logo Alida

Focus area

Alida is better than Delighted platform for

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

Customer experience and insights platform for broad feedback and deep insights from the customers.

Financials

SEED

SERIES B

Business Need

Total Processes
(we found evidences for)

53

50

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



generation of new leads



relationship management



community building



business development


category management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Increase customer life time value

  • See 12 more

Top Channels

Channels Used

  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more
  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting