Comparison Summary
This comparison report of Delighted platform vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 3922 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and CustomerCount
Delighted platform, CustomerCount, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.
"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. " - Ross Rader
"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than CustomerCount for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
Financials
SEED
NA
Business Need
Total Processes
(we found evidences for)
53
43
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Improve stakeholder relations
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Launch new products
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Grow market share
-
Improve brand engagement
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Build brand awareness
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Improve ROI
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Enter new markets internationally or locally
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Improve digital and social presence
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Improve internal communications
- See 10 more
Top Channels
Channels Used
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promotions
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social media
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e-mail
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phone calls
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website
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print media
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magazine
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text SMS
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video
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mass media
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radio
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offline
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events
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trade shows
- See 11 more
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promotions
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social media
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e-mail
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phone calls
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website
-
print media
-
magazine
-
text SMS
-
video
-
mass media
-
radio
-
offline
-
events
-
trade shows
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
