Comparison Summary
This comparison report of Delighted platform vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 3258 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Enghouse Insights
Delighted platform, Enghouse Insights, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. " - Faisal Al-khalidi
"We've used Nebu for over 10 years. It's great, industrial strength market research software. Naturally with all its functionality there's a lot to learn and that's where the customer service team comes in. The people there genuinely care about provi...ding solutions and will often go well above and beyond the call of duty to find a neat way of getting Nebu to dance how you want it to. Highly recommended (and Marco and Bente are exceptional). " - Ian Davidson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than Enghouse Insights for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Technology for data-driven decision making
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
18
Total Goals
(we found evidences for)
13
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Grow market share
Top Channels
Channels Used
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
