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Delighted platform vs Feedier: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. Feedier is based on a specific set of business needs and context. The comparison uses 4872 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Feedier

Delighted platform, Feedier, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Feedier focuses on Collecting Feedback, Engaging Conversational Surveys, Loyalty Management, Communication Management with E-Mail, etc.

"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau

"Since using Feedier, we've had way more feedback than we have had with other platforms. Our team is about to hit the 5,000 feedback mark, and the use of context attributes has supercharged our forms to give us quality and effortless feedback. " - Tanpong Sukhonpanich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than Feedier for

Software Failure Risk

  • medium

logo Feedier

Focus area

Feedier is better than Delighted platform for

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

Next generation feedback tool that automatically collects real-time feedback

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

50

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



performance management


generation of new leads



discount management


sales incentive management






Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Increase customer life time value

  • Improve efficiency

  • Launch new products

  • Improve navigation

  • Scale best practices

  • See 9 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • social media

  • text SMS

  • coupons

  • website

  • newsletter

  • review sites

  • Facebook

  • chat

  • phone calls

  • user generated content

  • blogs

  • Yelp

  • Tripadvisor

  • mobile

  • games

  • offline

  • point of sale

  • Slack

  • Amazon

  • video

  • mass media

  • on premises

  • radio

  • television

  • See 23 more
  • promotions

  • e-mail

  • social media

  • text SMS

  • coupons

  • website

  • newsletter

  • review sites

  • Facebook

  • chat

  • phone calls

  • user generated content

  • blogs

  • Yelp

  • Tripadvisor

  • mobile

  • games

  • offline

  • point of sale

  • Slack

  • Amazon

  • video

  • mass media

  • on premises

  • radio

  • television

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting