Comparison Summary
This comparison report of Delighted platform vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 5897 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Freshdesk Messaging
Delighted platform, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management, whereas Freshdesk Messaging, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
"We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. " - Zoe Soto
"Before we had Freshdesk Messaging and Freshdesk, we were struggling with the growth of customer operations at FinAccel. We were constantly firefighting all the time. There was no scope to track or measure the support operations and it was a nightmar...e. To put some numbers on it, our answer rate on phone was less than 40% and email response times abominable. This was something we definitely wanted to improve. " - Ahmad Johari
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than Freshdesk Messaging for
Software Failure Risk
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than Delighted platform for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Messaging platform that makes chat easy for today's digital customers
Age
2010
Financials
SEED
SERIES H
Business Need
Total Processes
(we found evidences for)
53
73
Total Goals
(we found evidences for)
13
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve brand engagement
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Launch new products
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Shorten ramp up time
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Reduce bounce
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
- See 13 more
Top Channels
Channels Used
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
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mobile app
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Facebook
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offline
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omnichannel
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video
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point of sale
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promotions
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games
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display advertisement
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Slack
- See 16 more
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
-
mobile app
-
Facebook
-
offline
-
omnichannel
-
video
-
point of sale
-
promotions
-
games
-
display advertisement
-
Slack
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
