Freshdesk Messaging Overview
Freshdesk Messaging is a modern software for teams to excel in customer conversations across various digital channels using AI and human assistance. It offers smart self-service, unified inbox, and proactive messaging.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Freshdesk Messaging.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshdesk Messaging.
Freshdesk Messaging Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Messaging works with different mediums / channels such as Chat. Website. Phone Calls etc.
Freshdesk Messaging's features include Bot, Ticketing, Personalization, etc. and Freshdesk Messaging support capabilities include Chat Support, AI Powered, Email Support, etc. also Freshdesk Messaging analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely... scalable." - Rajesh Magow
Freshdesk Messaging, Olark, Userlike, Zoho SalesIQ, Haptik, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Messaging
Top Industries
- Consumer Services
- Financial Services
- Retail
Popular in
- Small Business
- Enterprise
- Mid Market
Freshdesk Messaging is popular in Consumer Services, Financial Services, and Retail and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Freshdesk Messaging Use Cases
How can Freshdesk Messaging optimize your Engagement Management Workflow?
How can Freshdesk Messaging optimize your Helpdesk Management Workflow?
How does Freshdesk Messaging address your Communication Management Challenges?
What solutions does Freshdesk Messaging provide for Customer Feedback Management?
Why is Freshdesk Messaging the best choice for Onboarding?
44+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Messaging solved their Live Chat needs. Cuspera uses 2809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable. Testimonial By Rajesh Magow |
|
With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context. Testimonial By Duncan Tyler |
|
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rajesh Magow Co-Founder and CEO MakeMyTrip |
We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable. Testimonial By Rajesh Magow |
|
Duncan Tyler Customer Service Manager Instantprint |
With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context. Testimonial By Duncan Tyler |
|
Pieter-Ben Pienaar Head of IT & Technology NuDebt |
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
Case Study KlarnaRead More |
Retail
|
Retail |
Case Study BEL USARead More |
Internet
|
Internet |
Case Study DunzoRead More |
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for Freshdesk Messaging
What is Freshdesk Messaging?
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key Value propositions:-
1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and
3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.
What is Freshdesk Messaging used for?
What are the top features of Freshdesk Messaging?
Who uses Freshdesk Messaging?
What are Freshdesk Messaging alternatives?
Where is Freshdesk Messaging located?
Peers used Freshdesk Messaging for engagement management and helpdesk management
Freshdesk Messaging Competitors
Freshdesk Messaging Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
Software Failure Risk Guidance
?for Freshdesk Messaging
Overall Risk Meter
Top Failure Risks for Freshdesk Messaging
Freshworks Inc News
Freshworks announce partnership with Unisys - The Hindu BusinessLine
Freshworks has announced a partnership with Unisys.
Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience
Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.
Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire
Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.
Freshworks Inc Feeds
Freshworks ( FRSH ) Expected to Announce Quarterly Earnings on Tuesday
Freshworks is set to announce its quarterly earnings on February 4th, with expected earnings of $0.08 per share and revenue of $189.44 million. The stock opened at $18.60, with a market cap of $5.63 billion.
Freshworks to Announce Fourth Quarter and Full Year 2024 ...
Freshworks is set to announce its financial results for the fourth quarter and full year of 2024.
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer - GlobeNewswire
Freshworks has appointed Srinivasan Raghavan as their new Chief Product Officer.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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