Comparison Summary

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo GetFeedback

Focus area

GetFeedback is better than Delighted platform for

Software Failure Risk

  • low

Delighted platform and GetFeedback: Customer Satisfaction Data

Most deployed common Use Cases for Delighted platform and GetFeedback

How does Delighted platform and GetFeedback facilitate Collecting Feedback?

Both Delighted Platform and GetFeedback collect customer feedback. Delighted Platform primarily focuses on Net Promoter Score (NPS) surveys and is known for its ease of use and quick setup. GetFeedback offers a wider range of survey types and includes features for detailed analysis. A limitation of Delighted Platform is that it can be difficult to survey existing customers.
"...We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers...." Testimonial by Faisal Al-khalidi, Growth, SOMA
"...We now can spot trends among our customer s feedback and take immediate action to improve customer happiness...." Peer review by Ardalan Zandian, Sr. Online Marketing Manager, Eargo

How does Delighted platform and GetFeedback facilitate Engaging Conversational Surveys?


Delighted platform in Action: Unique Use Cases

What Are the key features of Delighted platform for Helpdesk Management?


GetFeedback in Action: Unique Use Cases

How does GetFeedback facilitate Training & Onboarding?

What solutions does GetFeedback provide for Campaign Management?

How does GetFeedback facilitate Automated Workflows?

About

Customer feedback tool to gather actionable feedback from your customers

Feedback Management Tool to Collect, Integrate, Visualize CX data

Age

1999

Financials

SEED

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting