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Delighted platform vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of Delighted platform vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3555 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Intouch survey

Delighted platform, Intouch survey, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"We have a weekly meeting with a VP of Member Services, myself, our Chief of Product, and our CEO in which we pull up Delighted and show them what’s going on in terms of the NPS score. Delighted makes managing customer experience easy. " - Serge Doubinski

"Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being m...et. Check helps us address areas requiring improvement immediately! " - Andrew B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo Intouch survey

Focus area

Intouch survey is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Feedback Collection Software to collect customer feedback to drive improvements

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

53

23

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (73)

measuring net promoter score

Read Reviews (243)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (18)

engagement management

Read Reviews (75)

Read Reviews (15)

engaging and following up

Read Reviews (63)

Read Reviews (10)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (20)

communication management

Read Reviews (26)

Read Reviews (7)

sending & publishing communications

Read Reviews (26)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (7)

social media management

Read Reviews (23)

Read Reviews (7)

social media analytics

Read Reviews (20)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (1)

competitive intelligence

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (8)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (5)

loyalty management

Read Reviews (4)

Read Reviews (7)

customise loyalty program

Read Reviews (3)

Read Reviews (1)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting