Delighted platform vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for Listen360 Customer Engagement Platform medium

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Comparison Summary

This comparison report of Delighted platform vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 9503 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Listen360 Customer Engagement Platform

Delighted platform, Listen360 Customer Engagement Platform, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Delighted platform

Focus area

Delighted platform is better than Listen360 Customer Engagement Platform for

helpdesk management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Delighted platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Delighted platform

4.7

Listen360 Customer Engagement Platform

4.7

About

Customer feedback tool to gather actionable feedback from your customers

Customer feedback tool to make products and services more meaningful to the customers you serve.

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (263)

measuring net promoter score

Read Reviews (243)

Read Reviews (37)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (11)

engagement management

Read Reviews (75)

Read Reviews (258)

engaging and following up

Read Reviews (63)

Read Reviews (221)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (0)

communication management

Read Reviews (26)

Read Reviews (103)

sending & publishing communications

Read Reviews (26)

Read Reviews (102)

contact list management

Read Reviews (14)

Read Reviews (13)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (12)

competitive intelligence

Read Reviews (11)

Read Reviews (43)

workflow management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (0)

sales document management

digital signature

proposal & quote management

contract management

content management

Read Reviews (7)

Read Reviews (3)

lifetime value management

Read Reviews (6)

Read Reviews (1)

product marketing

Read Reviews (6)

Read Reviews (24)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (12)

customise loyalty program

Read Reviews (3)

Read Reviews (12)

sales review & feedback

Read Reviews (4)

lead qualification

Read Reviews (3)

lead qualification: technographic

Read Reviews (2)

products & pricelist management

market research

market survey

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

collaboration

generation of new leads

Read Reviews (1)

Read Reviews (11)

relationship management

Read Reviews (0)

Read Reviews (31)

sales call management

advertisement

partner marketing

Read Reviews (0)

Read Reviews (21)

billing and invoice management

direct marketing

merger and acquisition

Read Reviews (0)

Read Reviews (16)

payment management

coaching

PEST Analysis

lead engagement

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Scale best practices
Improve brand engagement
Improve stakeholder relations
Increase sales & revenue
Increase customer life time value
Build brand awareness
Improve consistency
Improve digital and social presence
Improve ROI
Enter new markets internationally or locally
Launch new products
See 10 more

Enhance customer relationships
Improve efficiency
Acquire customers
Manage risk
Improve digital and social presence
Enter new markets internationally or locally
Improve consistency
Build brand awareness
Scale best practices
Increase sales & revenue
Improve brand engagement
Improve internal communications
See 9 more

Top Channels

Channels Used

phone calls
website
e-mail
chat
social media
user generated content
blogs
offline
point of sale
on premises
promotions
Facebook
mass media
radio
Facebook page
games
review sites
video
Twitter
Yelp
events
trade shows
LinkedIn
See 20 more

phone calls
website
e-mail
chat
social media
user generated content
blogs
offline
point of sale
on premises
promotions
Facebook
mass media
radio
Facebook page
games
review sites
video
Twitter
Yelp
events
trade shows
LinkedIn
See 20 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Delighted platform vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Delighted platform vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 9503 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Listen360 Customer Engagement Platform

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Delighted platform

Focus area

Delighted platform is better than Listen360 Customer Engagement Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Delighted platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Delighted platform

Get a personalised risk report for Listen360 Customer Engagement Platform

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.