Comparison Summary
This comparison report of Delighted platform vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 9581 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Qualtrics CoreXM
Delighted platform, Qualtrics CoreXM, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.
"We have a weekly meeting with a VP of Member Services, myself, our Chief of Product, and our CEO in which we pull up Delighted and show them what’s going on in terms of the NPS score. Delighted makes managing customer experience easy. " - Serge Doubinski
"Qualtrics helps us be perfect in what we deliver to consumers " - Chobani
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics CoreXM
Focus area
Qualtrics CoreXM is better than Delighted platform for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Experience Management Software to gather experience insights and take action
Age
2002
Financials
SEED
SERIES C
Business Need
Total Processes
(we found evidences for)
53
65
Total Goals
(we found evidences for)
13
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve brand engagement
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Increase sales & revenue
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Increase customer life time value
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Enter new markets internationally or locally
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Improve internal communications
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Establish thought leadership
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Improve digital and social presence
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Improve stakeholder relations
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Manage risk
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Improve consistency
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Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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website
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phone calls
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offline
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chat
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social media
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video
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promotions
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events
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trade shows
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on premises
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newsletter
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point of sale
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display advertisement
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Facebook page
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Facebook
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text SMS
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Instagram
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Twitter
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Slack
- See 17 more
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e-mail
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website
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phone calls
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offline
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chat
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social media
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video
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promotions
-
events
-
trade shows
-
on premises
-
newsletter
-
point of sale
-
display advertisement
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Facebook page
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Facebook
-
text SMS
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Instagram
-
Twitter
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
