Guiding you to choose between Delighted platform vs. Simplesat: 2024

Comparison Summary

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

Delighted platform and Simplesat: Customer Satisfaction Data

Most deployed common Use Cases for Delighted platform and Simplesat

How can Delighted platform and Simplesat optimize your Collecting Feedback Workflow?

Delighted Platform and Simplesat both collect customer feedback using surveys, focusing on Net Promoter Score (NPS) and customer satisfaction (CSAT). Delighted Platform offers a wider range of survey types, including smileys and thumbs up/down, but Simplesat provides easy embedding and integration with helpdesks. Simplesat also offers the ability to automatically generate notices for complaints, while Delighted Platform allows users to segment their audience for more targeted surveys. Both tools have limitations, such as difficulties in reaching customers already in the database.

"...Simple to use net promoter score tool...." Peer review by Patrick E., Internet

"...A great product that I recommend to anyone looking for a customer survey tool...." Testimonial by Craig D

How can Delighted platform and Simplesat enhance your Engaging Conversational Surveys process?

Delighted Platform and Simplesat both offer engaging conversational surveys. Delighted Platform integrates with other applications, such as Slack and ticketing systems, to automate follow-up and improve customer engagement. Simplesat offers visually engaging surveys and customizable follow-up options, making it easy to gain insights into customer interactions. Both platforms enable follow-up communication with customers based on their responses. However, a limitation of both is that they require a separate follow-up email to obtain feedback.

"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support...." Peer review by Ben Angel, Head of Customer Success & Support, Envoy

"...SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation...." Peer review by Verified Reviewer, Information Technology and Services

What solutions does Delighted platform and Simplesat provide for Helpdesk Management?

Delighted Platform offers customer support through email, a help center with tutorials, and a support team. Simplesat integrates with various helpdesk platforms, allowing users to send surveys through those platforms. Delighted Platform provides comprehensive help center resources, while Simplesat focuses on integrating with existing helpdesk systems.

"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services

"...The support from Cory and the team has been excellent and the information provided from Simplesat is invaluable to the help desk and managers...." Testimonial by Ben Marchant