Comparison Summary

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo SmartSurvey

Focus area

SmartSurvey is better than Delighted platform for

Software Failure Risk

  • low

Delighted platform and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for Delighted platform and SmartSurvey

What benefits does Delighted platform and SmartSurvey offer for Collecting Feedback?

Delighted Platform and Smartsurvey both collect customer feedback. Delighted Platform focuses on using single-question surveys like Net Promoter Score (NPS) to quickly gather real-time feedback. Smartsurvey provides a broader range of question types, including advanced options like Likert scales and semantic differentials, allowing for more in-depth surveys. While Delighted Platform emphasizes ease of use and quick feedback, Smartsurvey offers more flexibility and customization in survey design.
"...I highly recommend considering them if you're evaluating an NPS/CES survey...." Peer review by Cali S, Executive Office Coordinator
"...Easy to use interface that created a relatively fulsome customer survey in minutes...." Peer review by Luke Graham, Education

What benefits does Delighted platform and SmartSurvey offer for Engaging Conversational Surveys?


Delighted platform in Action: Unique Use Cases

What Are the key features of Delighted platform for Helpdesk Management?


SmartSurvey in Action: Unique Use Cases

How does SmartSurvey address your Social Media Management Challenges?

How does SmartSurvey address your Communication Management Challenges?

What solutions does SmartSurvey provide for Market Research?

About

Customer feedback tool to gather actionable feedback from your customers

Feedback Management Tool to create online surveys and forms

Financials

SEED

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting