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Delighted platform vs SmileBack: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for SmileBack low
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Comparison Summary

This comparison report of Delighted platform vs. SmileBack is based on a specific set of business needs and context. The comparison uses 4327 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and SmileBack

Delighted platform, SmileBack, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Customer satisfaction platform, simple to use but deep in insights

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

31

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (256)

measuring net promoter score

Read Reviews (243)

Read Reviews (32)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (138)

engagement management

Read Reviews (75)

Read Reviews (37)

engaging and following up

Read Reviews (63)

Read Reviews (29)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (11)

communication management

Read Reviews (26)

Read Reviews (1)

sending & publishing communications

Read Reviews (26)

Read Reviews (1)

social media management

Read Reviews (23)

Read Reviews (11)

social media analytics

Read Reviews (20)

Read Reviews (8)

engaging on social media

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (14)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (34)

competitive intelligence

Read Reviews (11)

Read Reviews (7)

workflow management

Read Reviews (9)

Read Reviews (2)

training & onboarding

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (6)

Read Reviews (3)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (6)

customise loyalty program

Read Reviews (3)

Read Reviews (6)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting