Guiding you to choose between Delighted platform vs. SurveyMethods: 2024

Comparison Summary

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Delighted platform and SurveyMethods: Customer Satisfaction Data

Most deployed common Use Cases for Delighted platform and SurveyMethods

How efficiently Does Delighted platform and SurveyMethods manage your Collecting Feedback?

Delighted Platform and Surveymethods both gather customer feedback. Delighted Platform focuses on providing quick and easy feedback collection with a focus on Net Promoter Score (NPS) surveys. Surveymethods, on the other hand, is a broader platform that offers more customization and data analysis features. Both tools can be used to improve customer satisfaction and make business decisions.

"...Delighted is used across our entire organization (managed by Marketing) to survey clients and generate our Net Promoter Score...." Peer review by Employee in Marketing

"...We signed up and launched our customer survey in a matter of hours...." Peer review by Verified Reviewer

How does Delighted platform and SurveyMethods address your Engaging Conversational Surveys Challenges?

Delighted Platform focuses on customer feedback through surveys and integrates with other applications, allowing for automated follow-up and personalized communication. Surveymethods emphasizes engaging customers and employees with data-driven insights through visually appealing newsletters and automated data sharing. Both tools aim to engage customers and gather feedback, but they differ in their approaches and functionalities. Delighted Platform prioritizes survey-based feedback and automated follow-up, while Surveymethods focuses on data insights and engaging content delivery.

"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support...." Testimonial by Ben Angel, Head of Customer Success & Support, Envoy

"...Employee engagement is a growing concern in the current economic climate...." News & Insights

What Are the key features of Delighted platform and SurveyMethods for Helpdesk Management?

Delighted Platform and Surveymethods both offer customer support to help users set up and utilize their platforms. Delighted Platform provides a Help Center with tutorials and answers to common questions. Surveymethods offers phone support in addition to email support. Both platforms integrate with third-party applications, such as Helpdesk systems, to automate survey distribution.

"...They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it...." Peer review by Cali S, Executive Office Coordinator

"...Easy to use to create surveys, easy to launch and distribute, easy to analyze data, can download directly to slides, affordable, but #1 is their personal, quick, and helpful tech support has been there for me...." Peer review by HS Coddington