Comparison Summary
This comparison report of Delighted platform vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 4031 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Toluna Start
Delighted platform, Toluna Start, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.
"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s... dream. " - Megha Doshi
"Toluna has been a critical partner to CVS/Caremark in helping us define and measure what we seek to deliver as an in-store customer experience. " - CVS.Caremark
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback tool to gather actionable feedback from your customers
End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
47
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Build brand awareness
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Enhance customer relationships
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Grow market share
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Acquire customers
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Enter new markets internationally or locally
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Launch new products
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Establish thought leadership
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Improve efficiency
- See 5 more
Top Channels
Channels Used
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website
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social media
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e-mail
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offline
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point of sale
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video
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promotions
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mobile
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user generated content
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blogs
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print media
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magazine
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mass media
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television
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mobile app
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Facebook
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Twitter
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LinkedIn
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Facebook page
- See 16 more
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website
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social media
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e-mail
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offline
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point of sale
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video
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promotions
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mobile
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user generated content
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blogs
-
print media
-
magazine
-
mass media
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television
-
mobile app
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Facebook
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Twitter
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LinkedIn
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Facebook page
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
