Delighted platform vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for Userback medium

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Comparison Summary

This comparison report of Delighted platform vs. Userback is based on a specific set of business needs and context. The comparison uses 3869 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Userback

Delighted platform, Userback, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau

"When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites. " - Felipe Muñoz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Delighted platform

Focus area

Delighted platform is better than Userback for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Userback

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Customer feedback tool to gather actionable feedback from your customers

Real time customer feedback tool to collect feedback with video and screenshots

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (145)

measuring net promoter score

Read Reviews (243)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (0)

engagement management

Read Reviews (75)

Read Reviews (0)

engaging and following up

Read Reviews (63)

Read Reviews (0)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (1)

communication management

Read Reviews (26)

Read Reviews (0)

sending & publishing communications

Read Reviews (26)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (1)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (0)

competitive intelligence

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (6)

training & onboarding

Read Reviews (8)

Read Reviews (5)

sales document management

digital signature

proposal & quote management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

lifetime value management

Read Reviews (6)

Read Reviews (0)

product marketing

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

market research

market survey

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

collaboration

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Scale best practices
Improve brand engagement
Improve stakeholder relations
Increase sales & revenue
Increase customer life time value
Build brand awareness
Improve consistency
Improve digital and social presence
Improve ROI
Enter new markets internationally or locally
Launch new products
See 10 more

Enhance customer relationships
Improve efficiency
Improve brand engagement

Top Channels

Channels Used

video
website
e-mail
chat
Slack
See 2 more

video
website
e-mail
chat
Slack
See 2 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Delighted platform vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Delighted platform vs. Userback is based on a specific set of business needs and context. The comparison uses 3869 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Userback

Delighted platform, Userback, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Delighted platform

Focus area

Delighted platform is better than Userback for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Userback

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Delighted platform

Get a personalised risk report for Userback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.