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Delighted platform vs UserTesting: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. UserTesting is based on a specific set of business needs and context. The comparison uses 5550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and UserTesting

Delighted platform, UserTesting, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

"Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and hav...e gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement. " - Bethany Kemp

"UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. " - Morgan Davis

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than UserTesting for

Software Failure Risk

  • medium

logo UserTesting

Focus area

UserTesting is better than Delighted platform for

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

Feedback tool for real-time feedback from real customers

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

66

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management

contract management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic

lead qualification: demographic


products & pricelist management




referral management


knowledge management



generation of new leads



segmentation and targeting




subscription management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

Top Channels

Channels Used

  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more
  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting