Comparison Summary
This comparison report of Delighted platform vs. UserTesting is based on a specific set of business needs and context. The comparison uses 5550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and UserTesting
Delighted platform, UserTesting, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
"We have a weekly meeting with a VP of Member Services, myself, our Chief of Product, and our CEO in which we pull up Delighted and show them what’s going on in terms of the NPS score. Delighted makes managing customer experience easy. " - Serge Doubinski
"UserTesting is easy to use and the tool expedites my research work flow giving me back valuable time. " - Christina Balda
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than UserTesting for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Feedback tool for real-time feedback from real customers
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
66
Total Goals
(we found evidences for)
13
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Acquire customers
-
Improve brand engagement
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
-
Increase sales & revenue
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Improve efficiency
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Launch new products
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Establish thought leadership
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Improve ROI
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Grow market share
-
Enter new markets internationally or locally
-
Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
Top Channels
Channels Used
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website
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video
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mobile
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social media
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user generated content
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blogs
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mobile app
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e-mail
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promotions
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offline
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point of sale
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phone calls
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Facebook
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Instagram
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Facebook page
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review sites
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Amazon
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text SMS
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games
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chat
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events
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trade shows
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Slack
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on premises
- See 21 more
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website
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video
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mobile
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social media
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user generated content
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blogs
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mobile app
-
e-mail
-
promotions
-
offline
-
point of sale
-
phone calls
-
Facebook
-
Instagram
-
Facebook page
-
review sites
-
Amazon
-
text SMS
-
games
-
chat
-
events
-
trade shows
-
Slack
-
on premises
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
