Comparison Summary
This comparison report of Delighted platform vs. Verbate is based on a specific set of business needs and context. The comparison uses 3218 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Verbate
Delighted platform, Verbate, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Verbate focuses on Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.
"August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system.... Great company, and great tool! " - Monika Aufdermauer
"So far has been a very pleasant experience - product is straight forward and easy to use, the Verbate team are professional and very helpful. " - David Thomas
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback tool to gather actionable feedback from your customers
Video surveys for insightful answers to any question
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
11
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Improve stakeholder relations
-
Increase sales & revenue
-
Increase customer life time value
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Enter new markets internationally or locally
-
Launch new products
- See 10 more
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Acquire customers
Top Channels
Channels Used
-
video
-
text SMS
-
video
-
text SMS
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
