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Delighted platform vs zurvey.io: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. zurvey.io is based on a specific set of business needs and context. The comparison uses 3236 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and zurvey.io

Delighted platform, zurvey.io, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

zurvey.io focuses on Collecting Feedback with Phone Calls, Market Research, Lead Analytics, Engaging Conversational Surveys, etc.

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. " - Faisal Al-khalidi

"I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the... areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience. " - Erika Szilágyi

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than zurvey.io for

Software Failure Risk

  • medium

logo zurvey.io

Focus area

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

zurvey.io | A feedback analyser

Financials

SEED

SERIES A

Business Need

Total Processes
(we found evidences for)

53

11

Total Goals
(we found evidences for)

13

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • phone calls

  • offline

  • on premises

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting