Dixa Customer Service and NABD, An In-Depth Comparison 2024

"...The option to have all channels in one programm and the possibility to create follow ups...." Peer review by Administrator

"...We had a problem managing customers requests and follow up calls on their open cases...." Peer review by Verified Reviewer

"...I'm not a high volume call handler and most of my calls are now internal (service desk/support issues) so the main benefits the company may have realised haven't really impacted on me...." Peer review by User

"...multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile)..." Peer review by Mohamed S., Computer Software

"...Also, worth to mention, that now it's really easy to see the full history of contacts made by client across different channels...." Peer review by Krzysztof B, Head Of Ecommerce, Retail

"...- Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat. ...." Peer review by Ryan C., Process Improvement Specialist, Medical Devices

"...It makes workflow generally easier and more efficient...." Peer review by G2 User

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini

"...Overall, the tool is very good, but especially I like Ticketing and knowledge base...." Peer review by Administrator