Comparison Summary
This comparison report of Dixa Customer Service vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 9047 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Dixa Customer Service and ServiceNow
Dixa Customer Service, ServiceNow, Helpshift, Kustomer, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Dixa Customer Service covers Engagement Management, Contact List Management with E-Mail, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Dixa Customer Service
Focus area
Dixa Customer Service is better than ServiceNow for
Software Failure Risk
About
The Customer Friendship Platform
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
2015
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
45
91
Total Goals
(we found evidences for)
11
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Improve brand engagement
-
Improve efficiency
-
Build brand awareness
-
Improve visibility
-
Increase customer life time value
-
Increase average basket value
-
Enter new markets internationally or locally
- See 8 more
-
Scale best practices
-
Acquire customers
-
Enhance customer relationships
-
Manage risk
-
Improve internal communications
-
Improve ROI
-
Improve efficiency
-
Grow market share
-
Improve visibility
-
Launch new products
-
Improve stakeholder relations
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Improve consistency
-
Increase customer life time value
-
Improve digital and social presence
-
Establish thought leadership
- See 14 more
Top Channels
Channels Used
-
phone calls
-
e-mail
-
offline
-
user generated content
-
blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
-
phone calls
-
e-mail
-
offline
-
user generated content
-
blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
