Comparison Summary
This comparison report of Dixa Customer Service vs. Squaretalk Matrix is based on a specific set of business needs and context. The comparison uses 1961 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Dixa Customer Service and Squaretalk Matrix
Dixa Customer Service, Helpshift, Kustomer, etc., belong to a category of solutions that help Help Desk, whereas Squaretalk Matrix belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Dixa Customer Service covers Engagement Management, Contact List Management with E-Mail, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.
Squaretalk Matrix focuses on Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Dixa Customer Service
Focus area
Dixa Customer Service is better than Squaretalk Matrix for
Software Failure Risk
About
The Customer Friendship Platform
Flexibility that Powers Communication
Age
2015
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
45
24
Total Goals
(we found evidences for)
11
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Improve visibility
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Increase customer life time value
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Increase average basket value
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Enter new markets internationally or locally
- See 8 more
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
Top Channels
Channels Used
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phone calls
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e-mail
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text SMS
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chat
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offline
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on premises
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website
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mobile
- See 5 more
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phone calls
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e-mail
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text SMS
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chat
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offline
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on premises
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website
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mobile
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
