Overview: Drip and Act-On as Marketing Automation Category solutions.

Drip and Act-On both serve the marketing automation category but differ significantly in user focus and features. Drip shines in helping businesses manage workflows and optimize customer engagement, tailored mostly for larger enterprises in wholesale and food industries. Act-On offers robust capabilities in campaign and lead management, with deep support for communications, favored by a wide range of industries including marketing and IT sectors.

Drip: Drip offers a powerful, affordable, and easy-to-use marketing automation platform. Trusted by thousands of B2C brands, it helps level-up email marketing strategies.

Act-On: Marketing automation enables personalized workflows and exceptional brand experiences. It drives remarkable engagement for marketers.

Drip and Act-On: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Drip supports drip marketing, workflow management, and engagement management, aligning with the need to automate and manage communication processes. read more →

Act-On offers communication management, campaign and engagement management, focusing on optimizing lead generation and social media interactions. read more →

Business Goals

Drip is geared towards enhancing customer relationships and acquiring new customers, fitting well for businesses aiming to solidify and grow their customer base. read more →

Act-On helps in acquiring customers and improving ROI, ideally suited for businesses looking to increase sales and expand market presence. read more →

Core Features

Drip features include custom reports and integration capabilities, helping users extract and integrate data with ease. read more →

Act-On excels with its extensive analytics, custom reporting, and integration capabilities, providing detailed insights for informed decision-making. read more →

Vendor Support

Drip offers 24/7 support, particularly favoring email and chat for customer interactions. read more →

Act-On provides robust 24/7 phone support, estimating to favor real-time communication methods. read more →

Segments and Industries

Drip appeals to large enterprises, particularly in the wholesale and food & beverage sectors, reflecting its compatibility with complex operations. read more →

Act-On captures a broad market with large and enterprise segments, especially in marketing, advertising, and IT services industries. read more →

Operational Alignment

Drip fits well in large enterprise environments where structured workflows and detailed engagement are key operational needs. read more →

Act-On is designed for versatility, serving mid to large companies with intensive communication and marketing automation needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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24/7 Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Drip and Act-On

How does Drip and Act-On facilitate Engagement Management?

Drip and Act On are both email marketing automation tools that help businesses engage with customers and prospects. Drip focuses on personalization and targeted email cadences, while Act On emphasizes tracking engagement and integrating with CRM systems. Both tools provide features for automating email workflows and analyzing engagement data, but Drip is known for its intuitive interface, while Act On excels at supporting sales teams. Act On lacks a consistent support track record, while Drip's support has limitations.

"...Sales acceleration, contact re-engagement, automated segmentation, customer loyaltym, customer retention, data cleansing...." Peer review by Tim B., Retail

"...Every person we encountered along our path of implementation was knowledgeable and accountable...always following up when promised...." Peer review by Michelle H, Product Research Program Manager, Financial Services

How does Drip and Act-On address your Communication Management Challenges?

Both Drip and Act On automate email marketing tasks, but they have different focuses. Drip excels at sending personalized emails based on subscriber behavior, while Act On prioritizes high-volume email campaigns and integrates with other marketing tools. Act On provides feedback on SEO optimization, while Drip lacks this feature. A limitation of Drip is the inability to easily schedule emails for specific dates and times.

"...We send personalized emails to users based on what actions they take in our app...." Peer review by Administrator

"...I use it daily and enjoy the automation as much as I enjoy the social publishing and email marketing abilities. ...." Peer review by Catherine H., Sr. Marketing Manager, Marketing and Advertising