Comparison Summary
Introducing eGain and Acquire™
eGain, Acquire™, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Digital Customer Engagement Platform
Acquire: Realtime Customer Support
Age
1997
Financials
IPO
SERIES B
Business Need
Total Processes
(we found evidences for)
76
53
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Launch new products
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Grow market share
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Build brand awareness
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Increase average basket value
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Improve consistency
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Establish thought leadership
- See 10 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
- See 5 more
Top Channels
Channels Used
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chat
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video
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phone calls
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website
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mobile
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support groups
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offline
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mobile app
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e-mail
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omnichannel
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Whatsapp
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social media
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promotions
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events
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trade shows
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Twitter
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on premises
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user generated content
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blogs
- See 16 more
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chat
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video
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phone calls
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website
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mobile
-
support groups
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offline
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mobile app
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e-mail
-
omnichannel
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Whatsapp
-
social media
-
promotions
-
events
-
trade shows
-
Twitter
-
on premises
-
user generated content
-
blogs
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
