eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...because it offers an effective communication channel for customers, the platform offers you all the tools so that you can attend to customer interactions in an optimal way,..." Peer review by Sasha P, Customer Support Professional, Media Production
Peer review evidence (same sources as the product rating summary)
"...Adding new customer contact channels can complicate interaction management as a result of cross-channel effects, channel limitations and customer channel preferences...." Peer review by Tim Hickernell, Senior Program Director, META Group
"...This webinar explains how doing knowledge management is easy with the Knowledge Hub, and how it...." Best Practice Webinars on Knowledge-Powered Digital CX
"...This results in speeding up wrap up and ensuring high-quality data for reporting and feedback, a great way to improve call center productivity...." Best Knowledge Management Software
eGain, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
How does eGain address your Engagement Management Challenges?
What Are the key features of eGain for Knowledge Management?
What benefits does eGain offer for Helpdesk Management?
How can eGain optimize your Communication Management Workflow?
What solutions does eGain provide for Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Healthfirst - Health Insurance - Large
Healthfirst says eGain’s verified knowledge delivers accurate answers
Healthfirst - Healthcare - Large
Beyond the AI Hype: eGain Tackles Healthcare's $9 Trillion Knowledge ...
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions (FAQ)
What buyers ask before choosing eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain Named Leader in Gartner for Customer Service
eGain Corporation has been recognized as a Leader in Gartner's inaugural Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition highlights eGain's AI Knowledge Hub, which centralizes content governance and ensures accurate, compliant AI-powered customer service interactions. The platform is widely used by Global 2000 enterprises and public-sector organizations, particularly in compliance-driven sectors.
eGain Named Gartner MQ Leader for Customer Service Knowledge
eGain has been recognized as a leader in Gartner's Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition highlights eGain's platform, which centralizes content management and governance, supporting AI-powered customer service through verified knowledge and developer tools for AI workflows. Healthfirst, a US health insurer, benefits from eGain's platform by providing consistent and accurate information to its members.
eGain Corporation (EGAN) Stock: Named a Leader in Gartner's First-Ever ...
eGain has been named a Leader in Gartner's inaugural Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition highlights eGain's strength in centralizing content governance and personalization through its AI Knowledge Hub. The platform is trusted by Global 2000 enterprises for automating customer service workflows, particularly in compliance-driven industries.
eGain Named a Leader in the First-Ever Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
eGain has been named a Leader in the inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems. This recognition highlights eGain's AI Knowledge Hub, which centralizes content governance and personalization, enhancing customer service automation. The platform is used by Global 2000 enterprises, particularly in compliance-driven sectors, to ensure accurate and compliant AI-powered customer interactions.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
