eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Adding new customer contact channels can complicate interaction management as a result of cross-channel effects, channel limitations and customer channel preferences...." Peer review by Tim Hickernell, Senior Program Director, META Group
eGain, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
How can eGain enhance your Engagement Management process?
How does eGain facilitate Knowledge Management?
How does eGain address your Helpdesk Management Challenges?
How can eGain enhance your Communication Management process?
Why is eGain the best choice for Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain AI Agent 2, with Assured Actions, for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain Corporation : eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain Corporation unveiled eGain AI Agent 2 at the Solve25 conference, introducing a hybrid AI solution for omnichannel customer experience automation. The product, built on eGain's AI Knowledge Hub, combines probabilistic and deterministic reasoning to ensure reliable and consistent customer interactions. It features the PrismEval service for quality assurance and supports integration with platforms like Amazon Connect and Salesforce.
eGain Unveils eGain Composer, a Modular AI Knowledge Development Platform, to Build Trusted AI CX Applications
eGain has launched eGain Composer, a modular AI knowledge development platform designed to enhance customer experience (CX) applications. The platform, unveiled at the Solve25 user conference, offers developers seamless integration with eGain's AI Knowledge Hub, enabling scalable and trusted AI CX solutions. Key features include advanced compliance, composable architecture, and robust APIs, supporting diverse environments and ensuring content accuracy and reliability.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
