eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Adding new customer contact channels can complicate interaction management as a result of cross-channel effects, channel limitations and customer channel preferences...." Peer review by Tim Hickernell, Senior Program Director, META Group
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
Comprehensive Insights on eGain Use Cases
How does eGain address your Engagement Management Challenges?
What makes eGain ideal for Knowledge Management?
How can eGain optimize your Helpdesk Management Workflow?
What makes eGain ideal for Communication Management?
What solutions does eGain provide for Contact List Management?
50+ more Business Use Cases
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
Case Study Yorkshire Water
Case Study Vodafone
Case Study Replacements
Case Study Barclays
Case Study Rust-Oleum
Case Study Southern Water
Video
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain Announces Third Quarter 2025 Financial Results - eGain
eGain reported its third quarter 2025 financial results, highlighting profitability above expectations and strong operating cash flow for the period ending March 31, 2025. The company, a leader in AI knowledge management for customer service, continues to demonstrate financial strength in the enterprise software sector.
eGain Announces Third Quarter 2025 Financial Results - GlobeNewswire
eGain reported fiscal Q3 2025 results with $21 million in revenue, a 6% year-over-year decline. GAAP net income was $66,000, while non-GAAP net income reached $765,000. The company highlighted strong operating cash flow, a major expansion deal with a U.S. megabank, and the launch of its AI Agent for Contact Center. Gartner recognized eGain as an emerging leader in generative AI.
eGain Announces Third Quarter 2025 Financial Results
eGain reported second quarter fiscal 2025 results with total revenue of $22.4 million, marking a 6% year-over-year decrease. GAAP net income was $671,000, or $0.02 per share, down from $2.2 million the previous year. The company has not yet released its third quarter 2025 financial results.
eGain to Announce Fiscal 2025 Third Quarter Financial Resultson May 14, 2025
eGain will announce its fiscal 2025 third quarter financial results on May 14, 2025. This upcoming earnings release will provide insights into the companys recent financial performance and business progress.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
