eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Our top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world...." Peer review from Featured Customers
Peer review evidence (same sources as the product rating summary)
"...The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business...." Peer review by User
"...Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively...." What is Live Chat Software
"...eGain, through intranet-based guided Q&A solutions and knowledge bases for IT support staff, has helped many companies improve the service levels provided by their internal IT help desks...." Customer Service Solutions for Financial Services
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
What makes eGain ideal for Engagement Management?
How does eGain facilitate Knowledge Management?
What Are the key features of eGain for Helpdesk Management?
How can eGain enhance your Communication Management process?
How can eGain optimize your Contact List Management Workflow?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Healthfirst - Healthcare - Large
Beyond the AI Hype: eGain Tackles Healthcare's $9 Trillion Knowledge ...
Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain AI Agent for Zoom Contact Center Announced
eGain has launched its AI Agent for Zoom Contact Center, integrating AI-powered knowledge and guidance into the Zoom platform. This integration helps agents access verified information and recommendations during customer interactions, enhancing service consistency and compliance. The solution listens to conversations, identifies customer intent, and connects with external systems to perform tasks, streamlining operations.
eGain Announces AI Agent for Zoom Contact Center
eGain has launched the eGain AI Agent for Zoom Contact Center, integrating AI-powered knowledge management directly into the Zoom platform. This integration enhances contact center operations by providing real-time, accurate answers and actions, improving compliance and efficiency. The solution is available on the Zoom App Marketplace, expanding eGain's contact center integration portfolio.
eGain puts AI answers and actions inside Zoom Contact Center
eGain launched its AI Agent for Zoom Contact Center, integrating AI-powered answers and actions into the Zoom platform. This integration, available in the Zoom App Marketplace, enhances contact center operations by providing real-time guidance and compliance-sensitive solutions, leveraging a single governed knowledge source.
eGain Announces AI Agent for Zoom Contact Center Intrado
eGain has launched the eGain AI Agent for Zoom Contact Center, integrating AI-powered knowledge management within the Zoom platform. This integration allows contact center agents to access certified answers, reducing handle time and improving first-contact resolution. It enhances compliance through a single, governed knowledge source and is available on the Zoom App Marketplace.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
