eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Companies not only need a unified view of a customer s interactions across all communication channels, they also need an efficient, uniform method for administering, maintaining and reporting...." Peer review by Matthew Cain, VP of Workgroup Computing Strategies, META Group
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
Comprehensive Insights on eGain Use Cases
What benefits does eGain offer for Engagement Management?
Why is eGain the best choice for Knowledge Management?
What benefits does eGain offer for Helpdesk Management?
What solutions does eGain provide for Communication Management?
What benefits does eGain offer for Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
Case Study Vodafone
Case Study Southern Water
Case Study Rust-Oleum
Case Study Yorkshire Water
Case Study Barclays
Case Study Replacements
Video
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain to Announce Fiscal 2025 Fourth Quarter and Full Year Financial Results on September 4, 2025 - GlobeNewswire
eGain will announce its fiscal 2025 fourth quarter and full year financial results on September 4, 2025, followed by an investor conference call.
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025 - eGain
eGain will announce its fiscal 2025 second quarter financial results on February 13, 2025, after market close, followed by a conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience - eGain
Virginia529 has chosen eGain's AI Knowledge Hub to enhance its customer service, replacing legacy systems to improve knowledge consistency. This implementation will support Virginia529's contact center and operations team in handling customer queries efficiently. eGain's platform offers comprehensive functionality and pre-built connectors, aligning with Virginia529's commitment to leveraging technology for better service delivery.
eGain Announces First Quarter 2025 Financial Results - eGain
eGain announced its fiscal 2025 first quarter financial results, reporting a 10% year-over-year decrease in total revenue to $21.8 million. The company highlighted a 16% increase in annual recurring revenue from its AI Knowledge Hub customers. eGain provided financial guidance for the second quarter and full fiscal year 2025, projecting total revenue between $92.0 million and $93.0 million for the year.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
