eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel, Phone Calls, Social Media, etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"...Social Customer Interaction Applications eGain Social is an application for social customer service knowledge harvesting and single-sourced social publishing, and reputation management...." Peer review
eGain, Genesys Live Chat, LiveHelpNow, Userlike, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
Comprehensive Insights on eGain Use Cases
How does eGain facilitate Engagement Management?
How can eGain enhance your Knowledge Management process?
What Are the key features of eGain for Helpdesk Management?
How efficiently Does eGain manage your Communication Management?
What benefits does eGain offer for Contact List Management?
50+ more Business Use Cases
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
CASE STUDY S&P 500 and Fortune 500 BPO.Read More |
|
Government Administration
|
Government Administration |
CASE STUDY US federal agencyRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY Giant Communications Service ProviderRead More |
Video
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
Egain News
EGain named a Representative Vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems
EGain named a Representative Vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems.
TELUS International Partners with eGain to Elevate its Contact Center as a Service ( CCaaS ) Offering with Modern Knowledge Management and AI Functionalities
TELUS International partners with eGain.com to enhance its Contact Center as a Service (CCaaS) with modern AI and knowledge management.
Egain Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
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