Acquire™ Overview

Acquire revolutionizes customer interactions through its unified customer service software, enhancing messaging, video, and agent workspace capabilities. This all-in-one solution empowers businesses to deliver exceptional support by integrating powerful workflows and digital channels. Acquire's flexible API workflows extend functionality, allowing seamless communication across various platforms. The software replicates the in-person experience, fostering meaningful engagement and prioritizing customer needs. With a focus on simplifying processes, Acquire ensures that businesses can effectively address customer issues, ultimately enhancing satisfaction and loyalty.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Acquire™.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Content Management
  • Digital Marketing
  • Document Sharing
  • Customer Feedback Management
  • Knowledge Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Acquire™.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
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Acquire™ Use-Cases and Business Priorities: Customer Satisfaction Data

Acquire™ works with different mediums / channels such as Video. Chat. and Phone Calls.

Acquire™'s features include Recording, Personalization, Bot, etc. and Acquire™ support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Acquire™ analytics capabilities include Analytics, and Custom Reports.

Reviews

"We don't want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal." - David Goodman

Acquire™, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Acquire offers all-in-one customer support software that unifies messaging, video, and agent workspace. Customers receive the support they deserve with Acquire's innovative platform.

Popular Business Setting

for Acquire™

Top Industries

  • Legal Services
  • Retail
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Acquire™ is popular in Legal Services, Retail, and Sports and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Acquire™ Use Cases

How efficiently Does Acquire™ manage your Collaboration?

What solutions does Acquire™ provide for Engagement Management?

How does Acquire™ facilitate Call Recording?

How can Acquire™ optimize your Helpdesk Management Workflow?

How efficiently Does Acquire™ manage your Onboarding?

25+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Acquire™ solved their Live Chat needs. Cuspera uses 1027 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Acquire™ testimonial

David Goodman

Customer Experience Lead

HLC

We don't want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal. Testimonial By David Goodman
Acquire™ testimonial

Italo Nava

Inside Sales Manager

Splashtop

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. Testimonial By Italo Nava
Acquire™ testimonial

Norman Alegria

Director of Guest Services

The Dufresne Group

We increased our speed to guests from 10 days to 5 days, which is significant for the customer experience. Testimonial By Norman Alegria
CUSTOMERS TESTIMONIALS
Acquire™ testimonial

David Goodman

Customer Experience Lead

HLC

We don't want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal. Testimonial By David Goodman
Acquire™ testimonial

Italo Nava

Inside Sales Manager

Splashtop

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. Testimonial By Italo Nava
Acquire™ testimonial

Norman Alegria

Director of Guest Services

The Dufresne Group

We increased our speed to guests from 10 days to 5 days, which is significant for the customer experience. Testimonial By Norman Alegria

Case Studies

Financial Services

CASE STUDY Elevate

Acquire helped Elevate improve digital loan applications with live chat, chatbots, and cobrowsing. Before Acquire, Elevate struggled to track support impact and faced resource challenges. With Acquir...e, agents now reach more customers quickly and resolve issues faster. Customers can get help through chat or cobrowsing, making the process easier. Elevate now delivers better customer service and helps more people achieve financial wellness.

Construction

CASE STUDY HLC

Acquire Live Chat helped HLC, a leading bike parts distributor, improve digital customer support. HLC wanted to give customers instant answers and reduce reliance on phone and email. They used Acquir...e Live Chat and cobrowsing to help customers in real time. HLC reached a 90% response rate and onboarded new hires in one day. Chat tagging let them track and solve common issues fast.

CASE STUDY HLC

HLC, a leading bicycle distributor in North America, used Acquire's live chat to improve customer support. They serve over 5,500 retailers and have 1,000 customers online daily. HLC achieved a nearly... 100% live chat response rate and quick onboarding for new hires. They expanded from a 10-seat to a 20-seat live chat solution. Chat tagging helped them categorize and address customer issues proactively.

Marketing and Advertising

CASE STUDY Level 4.0

Acquire helped Level 4.0 create digital showrooms for automotive clients like Audi. Audi wanted to connect website visitors with dealers and showrooms online. Level 4.0 used Acquire’s live chat, chat...bots, and video chat to bridge the gap between online and in-person sales. Audi saw four times more website conversations and a 4.5 out of 5 average customer satisfaction score. Acquire’s tools made it easy for customers to connect and for agents to qualify leads quickly.

Financial Services

CASE STUDY Elevate

Elevate uses Acquire's tools to improve customer support and increase loan applications. They offer tech-enabled credit solutions for Americans living paycheck to paycheck. Acquire's live chat and co...browsing help Elevate's Rise product provide better service. Customers like Jennifer benefit from quick loans and decreasing interest rates. Elevate focuses on outcomes and issue resolution, bypassing traditional metrics.

Retail

CASE STUDY The Dufresne Group

Acquire helped The Dufresne Group, a Canadian home furnishings retailer, shift to digital sales during COVID-19. They used Acquire's video chat, live chat, and chatbots to reduce on-site repair visit...s by 50%. Response times became twice as fast. Virtual sales doubled, and they handled 1,000 sales conversations per day in the first two weeks. The Dufresne Group improved customer engagement and business performance with Acquire's platform.

Video

Acquire - The Leading Conversational Customer Experience Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for Acquire™

What is Acquire™?

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

The all-in-one customer engagement platform includes Chatbot software for providing answers to routine customer inquiries, customer prioritization, and routing of complex queries to human agents. It is also provided with Live Chat software that enables increased conversion rates due to quick response and action on customer queries and requirements.

Acquire™ provides better email management with its single Inbox feature for all the support requests, and connecting of all the other customer communication channels such as Live Chat, Chatbot, Social Media and others. The other communication channels it provides include Audio and Video software and Co-browsing for on-screen interactions. It integrates easily with the other business tools.

What is Acquire™ used for?

Acquire™ is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Collaboration, Engagement Management and Call Recording .

What are the top features of Acquire™?

Recording, Personalization and bot are some of the top features of Acquire™.

Who uses Acquire™?

Acquire™ is used by Legal Services, Retail and Sports among other industries.

What are Acquire™ alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Acquire™.

Where is Acquire™ located?

Acquire™ is headquartered at 133 Kearny St, San Francisco, CA 94108, US.
lightning

Peers used Acquire™ for collaboration and engagement management

Acquire™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (20)
Analytics

4.65/5

Read Reviews (15)
Custom Reports

4.47/5

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (20)
Analytics

4.65/5

Read Reviews (15)
Custom Reports

4.47/5

Read Reviews (42)

Software Failure Risk Guidance

?

for Acquire™

Overall Risk Meter

Low Medium High

Top Failure Risks for Acquire™

Acquire. Profile

Company Name

Acquire.

Company Website

https://acquire.io/

HQ Location

133 Kearny St, San Francisco, CA 94108, US

Employees

51-100

Social

Financials

SERIES B