Comparison Summary
Introducing eGain and Eptica
eGain, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat, whereas Eptica belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Eptica focuses on Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
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About
Digital Customer Engagement Platform
Eptica | Digital CX solutions powered by AI
Age
1997
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
76
41
Total Goals
(we found evidences for)
13
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Launch new products
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Grow market share
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Build brand awareness
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Increase average basket value
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Improve consistency
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Establish thought leadership
- See 10 more
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Scale best practices
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Enhance customer relationships
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Acquire customers
-
Improve ROI
-
Grow market share
-
Improve brand engagement
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Establish thought leadership
-
Increase sales & revenue
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Build brand awareness
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Improve efficiency
-
Improve visibility
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Improve digital and social presence
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Increase average basket value
-
Improve consistency
- See 11 more
Top Channels
Channels Used
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e-mail
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chat
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text SMS
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social media
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offline
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video
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omnichannel
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trade shows
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on premises
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website
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user generated content
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blogs
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events
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phone calls
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promotions
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mobile
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Twitter
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Facebook
- See 15 more
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e-mail
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chat
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text SMS
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social media
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offline
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video
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omnichannel
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trade shows
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on premises
-
website
-
user generated content
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blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
