Eptica: Use-Cases, Insights and Reviews | 2025 Cuspera

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Eptica | Digital CX solutions powered by AI

AI Powered

Eptica Overview

Eptica enhances digital customer interactions with AI-powered conversational CX. Multi-channel service and customer intelligence solutions deepen customer engagement.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Eptica.

Other use cases:

Contact List Management
Communication Management
Collaboration
Trade Show Marketing
Lifetime Value Management
Competitive Intelligence
Market Research

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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Eptica.

Other priorities:

Acquire Customers
Improve ROI
Grow Market Share
Improve Brand Engagement
Establish Thought Leadership
Increase Sales & Revenue
Build Brand Awareness
Improve Efficiency
Improve Visibility
Improve Digital And Social Presence
Increase Average Basket Value
Improve Consistency

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Eptica Use-Cases and Business Priorities: Customer Satisfaction Data

Eptica works with different mediums / channels such as E-Mail. Chat. and Social Media.

Eptica's features include Feedback Surveys, Personalization, Templates, etc. and Eptica support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Eptica analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Eptica is the leading European provider of multi-channel customer interaction software...." Peer review

Eptica, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Eptica Use Cases

What makes Eptica ideal for Engagement Management?

Why is Eptica the best choice for Knowledge Management?

How does Eptica facilitate Customer Feedback Management?

How does Eptica address your Contact List Management Challenges?

What Are the key features of Eptica for Communication Management?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Eptica solved their Help Desk needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
RSPCA	NA	CASE STUDY RSPCA RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica. Read More
Britannia Hotels Group	NA	CASE STUDY Britannia Hotels Group Britannia Hotels Group users Eptica technology to cut hotel reservation and customer service costs Read More
Domestic & General	NA	CASE STUDY Domestic & General Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers Read More

Frequently Asked Questions(FAQ)

for Eptica

What is Eptica used for?

Eptica is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Knowledge Management and Customer Feedback Management .

What are the top features of Eptica?

Feedback surveys, Personalization and Templates are some of the top features of Eptica.

Where is Eptica located?

Eptica is headquartered at Boulogne Billancourt, Paris.

Peers used Eptica for engagement management and knowledge management

Eptica Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.20/5 ★ Read Reviews (45)
Analytics	4.65/5 ★ Read Reviews (79)
Custom Reports	4.41/5 ★ Read Reviews (190)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.20/5 ★ Read Reviews (45)
Analytics	4.65/5 ★ Read Reviews (79)
Custom Reports	4.41/5 ★ Read Reviews (190)

Software Failure Risk Guidance

for Eptica

Overall Risk Meter

Low Medium High

Top Failure Risks for Eptica

Eptica Profile

Company Name

Eptica

Company Website

https://www.eptica.com/

HQ Location

Boulogne Billancourt, Paris

Employees

51-100

Social

Financials

M&A