Eptica Overview
Eptica enhances digital customer interactions with AI-powered conversational CX. Multi-channel service and customer intelligence solutions deepen customer engagement.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Eptica.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Eptica.
Eptica Use-Cases and Business Priorities: Customer Satisfaction Data
Eptica works with different mediums / channels such as E-Mail. Chat. and Social Media.
Eptica's features include Feedback Surveys, Personalization, Templates, etc. and Eptica support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Eptica analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Eptica is the leading European provider of multi-channel customer interaction software...." Peer review
Eptica, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Eptica Use Cases
How can Eptica optimize your Engagement Management Workflow?
What benefits does Eptica offer for Knowledge Management?
Why is Eptica the best choice for Customer Feedback Management?
Why is Eptica the best choice for Contact List Management?
How can Eptica enhance your Communication Management process?
25+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Eptica solved their Help Desk needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
CASE STUDY Kwik-Fit Insurance Services (KFIS)Read More |
|
Insurance
|
Insurance |
CASE STUDY Domestic & GeneralRead More |
|
|
NA |
CASE STUDY The L’Occitane GroupRead More |
Frequently Asked Questions(FAQ)
for Eptica
What is Eptica used for?
What are the top features of Eptica?
Where is Eptica located?
Peers used Eptica for engagement management and knowledge management
Eptica Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (190) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (190) |
Software Failure Risk Guidance
?for Eptica
Overall Risk Meter
Top Failure Risks for Eptica
Eptica Profile
Company Name
Eptica
Company Website
https://www.eptica.com/HQ Location
Boulogne Billancourt, Paris
Employees
51-100
Social
Financials
M&A
Get a personalised risk report for Eptica
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Eptica may get in touch with you regarding your request.
Request Custom Quote
Eptica will get in touch with you regarding your request.