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eGain vs Gist: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of eGain vs. Gist is based on a specific set of business needs and context. The comparison uses 5282 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing eGain and Gist

eGain, Gist, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Gist focuses on Knowledge Management with E-Mail, Engagement Management with Website, Drip Marketing with E-Mail, Helpdesk Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo eGain

Focus area

eGain is better than Gist for

Software Failure Risk

  • low

logo Gist

Focus area

Gist is better than eGain for

Software Failure Risk

  • medium

About

Digital Customer Engagement Platform

getgist.com - All-in-One Email Marketing Automation, Live ...

Age

1997

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

64

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list



social media management

engaging on social media

monitoring social media

social media analytics


customer feedback management

measuring customer satisfaction



workflow management


promotion management


content management

searching for content


lifetime value management


competitive intelligence



performance management




discount management



touchpoint management


relationship management


sales call management


customer case management


loyalty management

customise loyalty program



business development



revenue cycle management


products & pricelist management


reputation management


generation of new leads


lead qualification


sales document management

contract management


account management


training & onboarding


campaign management



rating and review management




conversion management



segmentation and targeting





outbound marketing



social media marketing




Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Increase average basket value

  • Improve consistency

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Increase customer life time value

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • chat

  • website

  • social media

  • phone calls

  • mass media

  • offline

  • user generated content

  • blogs

  • games

  • on premises

  • newsletter

  • mobile

  • mobile app

  • Facebook

  • video

  • events

  • trade shows

  • Twitter

  • review sites

  • G2crowd

  • See 18 more
  • e-mail

  • chat

  • website

  • social media

  • phone calls

  • mass media

  • offline

  • user generated content

  • blogs

  • games

  • on premises

  • newsletter

  • mobile

  • mobile app

  • Facebook

  • video

  • events

  • trade shows

  • Twitter

  • review sites

  • G2crowd

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting