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eGain vs REVE Chat: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of eGain vs. REVE Chat is based on a specific set of business needs and context. The comparison uses 3501 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing eGain and REVE Chat

eGain, REVE Chat, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

REVE Chat focuses on Engagement Management with Chat, Generation Of New Leads with Chat, Customer Feedback Management with Chat, Collaboration with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo eGain

Focus area

eGain is better than REVE Chat for

Software Failure Risk

  • low

logo REVE Chat

Focus area

Software Failure Risk

  • low

About

Digital Customer Engagement Platform

Live Chat Features | REVE Chat

Age

1997

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

31

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list



social media management

engaging on social media

monitoring social media

social media analytics


customer feedback management

measuring customer satisfaction

measuring net promoter score



workflow management


promotion management


content management

searching for content


lifetime value management


competitive intelligence



performance management




discount management



touchpoint management


relationship management


sales call management


customer case management


loyalty management

customise loyalty program



business development



revenue cycle management


products & pricelist management


reputation management


generation of new leads


lead qualification


sales document management

contract management


training & onboarding


rating and review management


conversion management


Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Increase average basket value

  • Improve consistency

  • Establish thought leadership

  • See 10 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • chat

  • video

  • social media

  • website

  • mobile

  • mobile app

  • phone calls

  • Facebook

  • omnichannel

  • support groups

  • display advertisement

  • Skype

  • e-mail

  • promotions

  • Facebook page

  • See 12 more
  • chat

  • video

  • social media

  • website

  • mobile

  • mobile app

  • phone calls

  • Facebook

  • omnichannel

  • support groups

  • display advertisement

  • Skype

  • e-mail

  • promotions

  • Facebook page

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting