Comparison Summary
This comparison report of eGain vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 3449 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing eGain and Rocket.Chat
eGain, Rocket.Chat, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Digital Customer Engagement Platform
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Age
1997
Financials
IPO
SERIES A
Business Need
Total Processes
(we found evidences for)
76
38
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Launch new products
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Grow market share
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Build brand awareness
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Increase average basket value
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Improve consistency
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Establish thought leadership
- See 10 more
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
Top Channels
Channels Used
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
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social media
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website
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support groups
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Facebook
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mobile app
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channel partners
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omnichannel
- See 14 more
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chat
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video
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offline
-
events
-
trade shows
-
phone calls
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on premises
-
e-mail
-
mobile
-
Slack
-
social media
-
website
-
support groups
-
Facebook
-
mobile app
-
channel partners
-
omnichannel
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
