Rocket.Chat Overview

Rocket.Chat is a communication platform designed for environments where security and reliability are paramount. It centralizes real-time messaging, voice, video, AI, and applications, ensuring seamless interaction among internal and external stakeholders. Organizations operating in high-stakes sectors, such as government agencies and large enterprises, leverage Rocket.Chat to break down communication silos and maintain mission-critical operations without disruption. The platform is adaptable, meeting the specific needs of various agencies rather than imposing a one-size-fits-all solution. Trusted globally by organizations with stringent security requirements, Rocket.Chat ensures that communication remains secure and efficient, even in the most demanding scenarios.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Rocket.Chat.

Other use cases:

  • Document Sharing
  • Content Sharing
  • Workflow Management
  • Contacts History
  • White Labeling
  • Training & Onboarding
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Rocket.Chat.

Other priorities:

  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
See all business priorities See less business priorities

Rocket.Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Rocket.Chat works with different mediums / channels such as Chat. Video. Offline etc.

Rocket.Chat's features include Alerts: Popups & Notifications, Personalization, Widgets, etc. and Rocket.Chat support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Rocket.Chat analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business" - Mike Schwartz

Peer review evidence (same sources as the product rating summary)

"...Rocket provides a complete set of collaboration functions - not just the obvious 'chat' function...." Peer review by Stephen (Steve) G, CEO/Founder
"...Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more...." Peer review
"...Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more...." Peer review

Rocket.Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Rocket.Chat ensures data privacy in every conversation. Teams are enabled to collaborate seamlessly on this trusted communications platform.

Popular Business Setting

for Rocket.Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Rocket.Chat is popular in Information Technology And Services, Computer Software, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Rocket.Chat Customer wins, Customer success stories, Case studies

How efficiently Does Rocket.Chat manage your Collaboration?

How efficiently Does Rocket.Chat manage your Communication Management?

How does Rocket.Chat address your Conference Call Management Challenges?

How does Rocket.Chat address your Document Sharing Challenges?

How does Rocket.Chat facilitate Content Sharing?

8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Team Collaboration needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz
CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz
 

Mozilla announces final four candidates that will replace its IRC network - Packt

Mozilla has shortlisted Rocket.Chat as one of four candidates to replace its IRC network. The selection process considered factors like community participation, accessibility, and cost. Mozilla will ...conduct trials and gather feedback before finalizing its choice.

Read on →
 

A large U.S. federal system integrator - Information Technology And Services - Large

USA

Rocket.Chat and Pexip were deployed by a large U.S. federal system integrator to enable secure, real-time communication across multiple classified programs. The solution provided strict role-based ac...cess control and full audit logging, ensuring zero data leakage between programs. Employees could collaborate across different projects without risk of information crossing boundaries. The deployment passed all PCSA approvals and supported compliance needs. The model is scalable for future contract wins, giving the integrator regulatory confidence and operational flexibility.

Read more →
 

A U.S. federal system integrator - Information Technology And Services - Large

USA

Rocket.Chat replaced fragmented tools for a U.S. federal system integrator. The integrator needed a single, compliant platform for over 4,000 users in secure, classified environments. Rocket.Chat and... Pexip were deployed on-premise, meeting DOD IL6 standards and ensuring full data sovereignty. The unified solution replaced legacy systems, improved auditability, and met strict compliance needs. All communications are now secure, consistent, and fully controlled within the agency's infrastructure.

Read more →

Bridge 4 Public Safety - Government Administration - Medium

Rocket.Chat helped Bridge 4 Public Safety save $20K per incident by enabling secure, real-time communication for thousands of users across 400+ agencies. The app met strict US government security req...uirements and replaced consumer messaging tools. Teams features made user management fast and easy. On-premise deployment in AWS GovCloud ensured data compliance for public safety agencies. Bridge4PS improved emergency response for events like hurricanes and major public gatherings.

Read more →

Elsäkerhetsverket - Government Administration - Medium

Rocket.Chat helped Elsäkerhetsverket replace discontinued tools with secure, compliant messaging. The solution met strict EU data regulations and improved daily operations. Elsäkerhetsverket saved $2...0K per incident and reduced time spent on emails and tickets. Employees now use real-time chat and calls for faster, more reliable communication. Redpill Linpro enabled a smooth, two-day implementation for this Swedish government agency.

Read more →

eu-LISA - Information Technology And Services - Large

Rocket.Chat on AWS helped eu-LISA save $20K per incident by enabling secure, real-time collaboration for technical teams and EU Member States. The agency needed a compliant messaging platform to mana...ge testing campaigns across Europe and meet strict EU data protection laws. Rocket.Chat delivered browser-based access, end-to-end encryption, and integration with Jira for instant ticket updates. Hundreds of users onboarded in 90 days, with thousands of secure messages exchanged and improved support speed.

Read more →

Rocket.Chat - Secure and compliant collaboration platform

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Rocket.Chat

What is Rocket.Chat?

Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.

It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.

What is Rocket.Chat used for?

Rocket.Chat is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Improve Stakeholder Relations by Collaboration, Communication Management and Conference Call Management .

What are the top features of Rocket.Chat?

Alerts: popups & Notifications, Personalization and Widgets are some of the top features of Rocket.Chat.

Who uses Rocket.Chat?

Rocket.Chat is used by Information Technology And Services, Computer Software and Education among other industries.

What are Rocket.Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Rocket.Chat.

Where is Rocket.Chat located?

Rocket.Chat is headquartered at 2711 Centerville Rd, 400, Wilmington, Delaware 19808, US.
lightning

Peers used Rocket.Chat for collaboration and communication management

Rocket.Chat Competitors

Rocket.Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)

Rocket.Chat Integrations

Rocket.Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.57/5 ★

Read Reviews (42)
Data Import

4.19/5 ★

Read Reviews (56)

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4.59 5
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OnceHub

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PandaDoc

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Jotform

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Novocall

4.77 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Rocket.Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Rocket.Chat

Rocket.Chat News

Partnership

Rocket.Chat and Damovo Deliver Sovereign Communications

Rocket.Chat and Damovo have collaborated to deliver a sovereign communications platform tailored for European public sector and defense organizations. The platform, Rocket.Chat Secure CommsOS®, integrates messaging, voice, video, and AI applications into existing systems, ensuring data control and compliance with national data protection standards. Damovo provides integration, consulting, and ongoing support, enhancing the platform's value for institutions.

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Product

Releases: RocketChat/Rocket.Chat.Electron

Rocket.Chat released version 4.17.0-alpha.3 of its Electron app, featuring macOS update installation improvements, enhanced log viewer performance, and better workspace navigation. The update includes bug fixes for macOS fullscreen mode and store build updates, alongside improvements in UX and performance.

Read more →
Product

Rocket.Chat 8.6: Virtru ABAC Integration, Presence Sync, and FIPS-Compliant Image

Rocket.Chat has released version 8.6, featuring integration with Virtru for centralized attribute management, enhancing Attribute-Based Access Control (ABAC). The update also includes expanded presence synchronization for calendar and call scenarios, a FIPS-compliant image for federal deployments, and a pop-out voice call window for full-screen video during screen shares.

Read more →
Product

Virtru and Rocket.Chat Partner to Bring Real-Time Access Governance to Classified Collaboration

Virtru and Rocket.Chat have integrated their platforms to enhance real-time access governance for classified collaboration. This integration combines Rocket.Chat's attribute-based access control with Virtru's Data Security Platform, ensuring continuous, identity-driven access enforcement. The solution supports Zero Trust mandates and is deployable across secure networks, enhancing security for defense and intelligence operations.

Read more →

Rocket.Chat Profile

Company Name

Rocket.Chat

Company Website

https://www.rocket.chat/

HQ Location

2711 Centerville Rd, 400, Wilmington, Delaware 19808, US

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

SERIES A