Comparison Summary
Introducing eGain and Tawk.to
eGain, Tawk.to, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Tawk.to focuses on Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Digital Customer Engagement Platform
Monitor and chat with the visitors on your website, mobile app or from..
Age
1997
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
76
37
Total Goals
(we found evidences for)
13
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Launch new products
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Grow market share
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Build brand awareness
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Increase average basket value
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Improve consistency
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
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Grow market share
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Improve digital and social presence
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Improve efficiency
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Improve visibility
- See 6 more
Top Channels
Channels Used
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chat
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website
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mobile
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e-mail
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mobile app
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offline
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phone calls
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video
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point of sale
- See 6 more
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chat
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website
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mobile
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e-mail
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mobile app
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offline
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phone calls
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video
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point of sale
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
