Comparison Summary
This comparison report of Enghouse Insights vs. Opiniator is based on a specific set of business needs and context. The comparison uses 448 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Enghouse Insights and Opiniator
Enghouse Insights, and Opiniator belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Enghouse Insights covers Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
"Since 2008 we make use of Nebu's Dub InterViewer for our call center activities and online data collection. Whether data collection takes place in a national or international context, Dub InterViewer simply works. Dub is judged by us as a stable and... very responsive system. The same holds for Nebu's helpdesk: always there and ready to give adequate answers to our questions. If we had to make a new choice for a suitable call center software solution again, we would definitely make the same choice. " - Ton Ketelaars
"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. " - Kirk Hutchison
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About
Technology for data-driven decision making
Customer feedback platform that captures ratings, comments and feedback
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
18
19
Total Goals
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1
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Grow market share
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Acquire customers
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Improve ROI
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Enhance customer relationships
Top Channels
Channels Used
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
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Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
