Comparison Summary
This comparison report of Enghouse Insights vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 312 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Enghouse Insights and ServiceGuru Kiosk
Enghouse Insights, and ServiceGuru Kiosk belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Enghouse Insights covers Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"Kudos have been using Dub InterViewer for more than 10 years; throughout the years we have been very impressed with the flexibility and capability for handling complex script and algorithm. Web surveys are highly customisable and JavaScript can be i...nserted to achieve more tailor made functions to meet clients' specific requests. Also, the customer support team have been very helpful in solving our problems. I would highly recommend Dub Interviewer to any other data collection agency. " - Jeff Ng
"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Enghouse Insights
Focus area
Enghouse Insights is better than ServiceGuru Kiosk for
Software Failure Risk
ServiceGuru Kiosk
Focus area
ServiceGuru Kiosk is better than Enghouse Insights for
Software Failure Risk
About
Technology for data-driven decision making
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
18
12
Total Goals
(we found evidences for)
1
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Grow market share
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
Top Channels
Channels Used
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
-
Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
