Guiding you to choose between everything HelpDesk vs. iSupport: 2024

Comparison Summary

everything HelpDesk: Everything HelpDesk® is a mobile, web-based, user-friendly solution for incident tracking and workflow management. Its implementation increases departmental effectiveness.

iSupport: iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.

everything HelpDesk and iSupport: Customer Satisfaction Data

Most deployed common Use Cases for everything HelpDesk and iSupport

What makes everything HelpDesk and iSupport ideal for Helpdesk Management?

Everything Helpdesk and Isupport both offer help desk solutions. Everything Helpdesk specializes in managing incidental requests, while Isupport focuses on incident, problem, and change management. Isupport offers a more comprehensive suite of features, including end-user self-support, asset management, and reporting. However, Everything Helpdesk excels in automation tools and multi-departmental support. The limitations of each software are not explicitly mentioned.

"...Everything HelpDesk has worked well in our office to allow us to track tickets and to allow staff to automatically generate a ticket just by sending an email...." Peer review by Colleen Hernandez

"...Of all the help desk software programs that I've used - both at work and in volunteer positions - this is far and away the best one I have ever used...." Peer review by Patricia C., System Support Specialist

How can everything HelpDesk and iSupport enhance your Workflow Management process?

Everything Helpdesk and Isupport both offer customizable workflows. Everything Helpdesk focuses on automating tasks and streamlining workflows for organizations, especially in education. Isupport offers more extensive features for managing IT incidents and problems, including approval cycles and knowledge management. However, Isupport's limitations include features like Workflow Templates and SLAs, which may not be applicable to all customers.

"...Unify workflow and business processes...." GroupLink

"...Change Control tickets workflow has aided us in creating a better environment for processing of changes to our environment...." Peer review by Michael J., Retail

What Are the key features of everything HelpDesk and iSupport for Customer Feedback Management?

Everything Helpdesk and Isupport both focus on improving customer satisfaction through feedback collection. Everything Helpdesk emphasizes user satisfaction and provides tools for surveys and feedback collection. Isupport offers customizable surveys and report building features to gauge customer satisfaction. Both tools utilize surveys to gather customer feedback.

"...A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.)..." Peer review from GroupLink