iSupport Overview
iSupport is a Help Desk software tailored for managing intricate business processes. It features email and chat support, rules-based automation, and compatibility with web and mobile platforms. The software aligns with ITIL standards, providing comprehensive IT and service management solutions. Businesses benefit from US-based live support, ensuring responsive assistance. The platform's reporting capabilities offer insights into operations, aiding in strategic decision-making. iSupport's budget-friendly pricing makes it accessible for a range of organizations seeking effective help desk solutions.
Use Cases
Customers recommend Helpdesk Management, Sales Document Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using iSupport.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using iSupport.
iSupport Use-Cases and Business Priorities: Customer Satisfaction Data
iSupport works with different mediums / channels such as E-Mail. Website. Offline etc.
iSupport's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and iSupport support capabilities include Phone Support, Chat Support, Email Support, etc. also iSupport analytics capabilities include Analytics, and Custom Reports.
Reviews
"...If you're looking for a great help desk application that integrates well into a Windows environment -..." Peer review by David H., Network Systems Specialist
iSupport, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
Popular Business Setting
for iSupport
Top Industries
- Education
- Computer Software
- Government Administration
Popular in
- Enterprise
- Mid Market
- Large Enterprise
iSupport is popular in Education, Computer Software, and Government Administration and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on iSupport Use Cases
What benefits does iSupport offer for Helpdesk Management?
What solutions does iSupport provide for Sales Document Management?
How does iSupport address your Customer Feedback Management Challenges?
What makes iSupport ideal for Workflow Management?
What benefits does iSupport offer for Sending & Publishing Communications?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well iSupport solved their Help Desk needs. Cuspera uses 1081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for iSupport
What is iSupport used for?
What are the top features of iSupport?
Who uses iSupport?
What are iSupport alternatives?
Where is iSupport located?
Peers used iSupport for helpdesk management and sales document management
iSupport Competitors
iSupport Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for iSupport
Overall Risk Meter
Top Failure Risks for iSupport
iSupport Software Profile
Company Name
iSupport Software
Company Website
https://www.isupport.com/HQ Location
Vancouver, WA
Employees
11-50
Social
Financials
PRIVATE
