Overview: Eway CRM and Bigcontacts CRM as CRM Category solutions.
Eway CRM and Bigcontacts CRM both serve different user needs in the CRM space. Eway CRM excels in workflow and communication management, focusing on enhancing customer relationships across large enterprises primarily in marketing and financial services. Bigcontacts CRM, on the other hand, emphasizes strength in contact and engagement management, helping to acquire and retain customers, with a strong presence in construction and consulting industries. Both products offer robust support, but Bigcontacts CRM has a slight edge with its wider industry appeal.
Eway CRM and Bigcontacts CRM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Eway CRM supports workflow management and contact list management, assisting users in comprehensive communication and campaign management.
Bigcontacts CRM excels in contact list and helpdesk management, ensuring effective engagement and follow-up processes.
Business Goals
Eway CRM focuses on enhancing customer relationships, acquiring new customers, and boosting sales and revenue.
Bigcontacts CRM aims to acquire customers, strengthen customer relationships, and increase sales revenue.
Core Features
Notable features of Eway CRM include strong integration capabilities and custom reporting tools.
Bigcontacts CRM stands out with its advanced custom reports and significant data import capacity.
Vendor Support
Eway CRM offers robust 24/7 support alongside training and onboarding services.
Bigcontacts CRM provides comprehensive 24/7 support, reinforced by efficient phone and email support.
Segments and Industries
Eway CRM is favored by large enterprises, particularly in marketing and financial services sectors.
Bigcontacts CRM is predominantly used by large enterprises in construction and management consulting industries.
Operational Alignment
Eway CRM fits well with enterprises needing workflow management solutions.
Bigcontacts CRM aligns with enterprises focused on extensive contact and engagement management operations.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
