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Exotel vs Twilio: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Exotel vs. Twilio is based on a specific set of business needs and context. The comparison uses 14475 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Exotel and Twilio

Exotel, Toky, Dialpad Ai Contact Center, etc., belong to a category of solutions that help Contact Center Software, whereas Twilio, Genesys Cloud, Tenfold, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Exotel covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

"Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. " - Praveen Kumar

"We needed a technology partner [like Twilio] that could integrate seamlessly across our stack and help us iterate quickly using analytical insights. Twilio had the features we needed, and performed well in financial modeling; but most importantly, o...ur engineers were excited to use it. " - Alan Bustelo-Killam

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Exotel

Focus area

Exotel is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Exotel for

Software Failure Risk

  • medium

About

Cloud Communication APIs for Calls, SMS, User verifications and more

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

SERIES D

IPO

Business Need

Total Processes
(we found evidences for)

50

112

Total Goals
(we found evidences for)

11

17

Top Processes

Evidences indicate better relative satisfaction


sales call management



communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up



contact list management


customer feedback management

measuring customer satisfaction


training & onboarding


products & pricelist management


social media management

social media analytics

engaging on social media


customer case management



sales document management




generation of new leads


workflow management


conference call management


relationship management


conversion management




lifetime value management


personalized marketing


campaign management



loyalty management

customise loyalty program


account management





community building


content publishing




content management

content publishing


lead qualification: technographic


lead qualification

lead qualification: technographic



knowledge management


business development


international marketing


create learning path


courses & assessment

create learning path




referral management


rating and review management



revenue cycle management



competitive intelligence




channel management





follower management


subscription management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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high

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Business Setting