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EZ Texting vs Medallia Concierge: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of EZ Texting vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 3569 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing EZ Texting and Medallia Concierge

EZ Texting, Medallia Concierge, Mobile Text Alerts, Simpletexting, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

EZ Texting covers Communication Management with Text SMS, Engagement Management with Text SMS, Contact List Management, Campaign Management with Text SMS, etc.

Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.

"The data we get from our text messages is as valuable as the leads themselves, since we now know the types of properties that interest our prospects and can target outbound marketing efforts accordingly. " - Brad McCoy

"When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. " - Zurich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo EZ Texting

Focus area

EZ Texting is better than Medallia Concierge for

Software Failure Risk

  • low

logo Medallia Concierge

Focus area

Software Failure Risk

  • medium

About

Text Marketing Drives Results

Real-Time Messaging That Drives Loyalty and Your Bottom Line

Age

2006

2001

Financials

M&A

SERIES F

Business Need

Total Processes
(we found evidences for)

81

37

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


contact list management

creating contact list


campaign management

campaign analytics

campaign monitoring


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account




helpdesk management


generation of new leads


promotion management


training & onboarding


sales document management

contract management


discount management


loyalty management



content management




conference call management


rating and review management


customer feedback management

measuring customer satisfaction


lifetime value management






competitive intelligence


trade show marketing



workflow management



conversion management


sales call management


advocacy management



customer case management



business development



personalized marketing



knowledge management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Grow market share

  • Launch new products

  • Increase customer life time value

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Improve brand engagement

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more
  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting