FastSpring vs. BigCommerce: E-Commerce Platform Solution Comparison 2025

Overview: FastSpring and BigCommerce as E-Commerce Platform Category solutions.

FastSpring is tailored for enterprises in IT and software, enhancing sales through robust subscription and compliance management. It offers 24/7 support, catering to large enterprises with complex needs. BigCommerce, with strong integration and analytics, excels in retail, manufacturing, and fashion, driving customer acquisition and online presence. It suits diverse industries, with features ideal for engaging consumers and managing comprehensive inventories.

FastSpring: FastSpring is a global full-service SaaS ecommerce partner for software companies. Companies using FastSpring can sell more, stay lean, and compete big.

BigCommerce: BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

FastSpring and BigCommerce: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

FastSpring streamlines helpdesk, subscription, and communication management, focusing on enhancing efficiency for software and IT businesses. read more →

BigCommerce emphasizes product management, social media, and engagement analytics, providing a comprehensive toolkit for retail and consumer-focused enterprises. read more →

Business Goals

FastSpring supports increasing sales, boosting customer relationships, and digital presence, aligning with enterprises aiming to optimize revenue paths. read more →

BigCommerce is designed to acquire customers and enhance a business's digital footprint, catering to those expanding into new markets. read more →

Core Features

FastSpring features standout compliance and security tools, with efficient data handling capabilities that appeal to enterprise-level users in secure industries. read more →

BigCommerce offers extensive integration and analytic features, making it appealing for those looking to leverage data for growth and operational insights. read more →

Vendor Support

FastSpring provides 24/7 and multi-channel support, crucial for enterprises requiring constant assistance. read more →

BigCommerce offers comprehensive support, including robust 24/7 services, ideal for businesses needing varied support levels. read more →

Segments and Industries

FastSpring is popular among large enterprises in computer software and IT services. read more →

BigCommerce primarily serves large and varied enterprises across retail, manufacturing, and apparel, reflecting its versatility. read more →

Operational Alignment

FastSpring aligns well with large organizations, providing operational benefits suited to complex software ecosystems. read more →

BigCommerce integrates seamlessly into retail operations, supporting intricate inventory and social media management across industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for FastSpring and BigCommerce

How efficiently Does FastSpring and BigCommerce manage your Products & Pricelist Management?

Fastspring and Bigcommerce both allow for easy product management. Fastspring provides a user-friendly interface for creating, configuring, and managing products, while Bigcommerce offers tools for bulk updates and product listing on various platforms. Fastspring prioritizes seamless checkout experiences and integrates with WordPress, while Bigcommerce focuses on website customization and fulfillment. A limitation of Bigcommerce is its lack of flexibility in product listing customization.

"...The overall store management and customization features implemented by FastSpring make it easy for me to update my product listings and add new products...." Peer review by David Simpson, President, .com Solutions Inc.

"...The back-end "control center" allows you to manage your products by category, brand, color, etc...." Peer review by brenda wilson, Owner, Swoon Soirees

What solutions does FastSpring and BigCommerce provide for Helpdesk Management?

Fastspring and Bigcommerce both have helpful support teams that assist with customer issues. Fastspring offers a convenient dashboard, while Bigcommerce has a straightforward layout. Fastspring’s support team excels in product setup and onboarding, but Bigcommerce's support team may struggle to troubleshoot specific browser issues. A limitation of these tools is that the user experience can be impacted by the availability and expertise of support staff.

"...when my customer forget to attach their TAX Number/ VAT number and the support team help me to rectify all of this...." Peer review by Administrator

"...The layout is fairly easy to navigate and the support team is helpful when we have issues...." Peer review by Joe A., Marketing Manager, Consumer Goods

How does FastSpring and BigCommerce address your Communication Management Challenges?

Fastspring provides tools for managing email marketing, banner ads, and PPC campaigns. Bigcommerce offers features to send messages directly to customers from their orders. Fastspring has a wider range of communication tools, while Bigcommerce focuses on customer support and order management. Both platforms have limitations in their messaging features, such as the lack of a dedicated platform messaging system in Bigcommerce.

"...I own and run a small publishing business, White Knight Press, which publishes guide books for advanced compact cameras...." Peer review by Alex White, Owner, White Knight Press

"...I can reply online to customer inquiries and send them messages directly from their orders too which saves me a lot of time to keep it all in one place...." Peer review by Employee in Customer Service