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FieldEdge vs Clarity Connect: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of FieldEdge vs. Clarity Connect is based on a specific set of business needs and context. The comparison uses 1567 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing FieldEdge and Clarity Connect

FieldEdge, RazorSync, BlueFolder, etc., belong to a category of solutions that help Field Service Management, whereas Clarity Connect belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

FieldEdge covers Sales Document Management, Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Training & Onboarding, etc.

Clarity Connect focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management with Chat, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo FieldEdge

Focus area

FieldEdge is better than Clarity Connect for

Software Failure Risk

  • low

logo Clarity Connect

Focus area

Software Failure Risk

  • medium

About

FieldEdge (formerly dESCO)

Intelligent Routing - Clarity Connect by Perficient, Inc.

Financials

IPO

Business Need

Total Processes
(we found evidences for)

37

15

Total Goals
(we found evidences for)

7

1

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management


contact list management


training & onboarding


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


workflow management


knowledge management




competitive intelligence


sales call management


rating and review management


billing and invoice management


generation of new leads



courses & assessment

track learning progress


performance management


content management



social media analytics


social media management

social media analytics



revenue cycle management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • See 4 more
  • Improve internal communications

Top Channels

Channels Used

  • phone calls

  • chat

  • user generated content

  • Skype

  • e-mail

  • social media

  • Facebook

  • See 4 more
  • phone calls

  • chat

  • user generated content

  • Skype

  • e-mail

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting