Comparison Summary
This comparison report of FieldEdge vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 4182 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing FieldEdge and Freshdesk Messaging
FieldEdge, RazorSync, BlueFolder, etc., belong to a category of solutions that help Field Service Management, whereas Freshdesk Messaging, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
FieldEdge covers Sales Document Management, Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Training & Onboarding, etc.
Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than FieldEdge for
Software Failure Risk
About
FieldEdge (formerly dESCO)
Messaging platform that makes chat easy for today's digital customers
Age
2010
Financials
SERIES H
Business Need
Total Processes
(we found evidences for)
37
73
Total Goals
(we found evidences for)
7
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve ROI
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Improve internal communications
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Scale best practices
- See 4 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve brand engagement
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Launch new products
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Shorten ramp up time
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Reduce bounce
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
- See 13 more
Top Channels
Channels Used
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
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mobile app
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Facebook
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offline
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omnichannel
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video
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point of sale
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promotions
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games
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display advertisement
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Slack
- See 16 more
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
-
mobile app
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Facebook
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offline
-
omnichannel
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video
-
point of sale
-
promotions
-
games
-
display advertisement
-
Slack
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
